globus.ch

Over the past 5 years, Globus’s online business has grown by an average of 90% every year. The attractive, high-quality range of products offered by the Globus online shop make it an increasingly frequent target for fraud attempts, and so Globus has been looking for a fraud prevention solution. We included the fraud prevention solutions and services offered by CRIF AG among those that we evaluated. This was because Globus and CRIF had already worked successfully together for many years in relation to our credit checking processes. In this instance, we were impressed by CRIF because they were not only able to offer us an excellent technical solution, but also able to immediately place a complete team of experts at our disposal to carry out the fraud detection activity itself.

Here at Globus, we serve individual customers who have individual requirements. Rather than leaving the fraud prevention operation entirely to an algorithm, we decided to use a combination of humans and machine solutions. CRIF was able to offer us a well-established team of fraud detection experts, so we decided to outsource this competence – allowing us to concentrate fully on our customers, without having to think about fraudulent intentions.

Throughout the entire project, the support we received was professional and highly customer-focussed; CRIF’s whole team oriented their efforts towards accommodating our requirements, expectations and demands, then implementing them quickly and competently.
We were very pleased with our interactions with CRIF’s fraud experts, as well as their operational performance. We were able to prevent several thousand CHF worth of potential fraud from the very outset, with no corresponding reduction in the conversion rate. In addition, we also found that we could massively reduce our internal expenditure on fraud prevention measures. By comparison, the cost of CRIF’s solution, using Fraud Prevention Outsourcing, was very affordable.
I can strongly recommend working with CRIF to any trader who is experiencing challenges in relation to fraud”.
 
Tobias Felbecker, Head of E-Commerce, globus.ch

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    Blacksocks

    "Recent studies suggest that the use of credit cards as a method of ordering online is still met with resistance from a large number of customers. We at Blacksocks realized at an early stage that offering online deferred billing is a key factor of success for our online store. This is why we have been offering this service to our customers since it was launched. Thanks to the highly automated and very reliable credit screening solutions offered by CRIF in real time at the moment of purchase, we’re in a much better position to avoid losses from debtors."

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    BRACK.CH

    "One of the key factors that differentiates the Competec Group is the ability of its customers to order on account. In this way, we can offer our IT and EU online customer base a convenient and almost unique service. In order to offer this service we rely on internal credit scoring and data supplied by CRIF."

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    Discountlens

    "The goal of offering deferred billing combined with automated, international credit screening has been realized thanks to the incorporation of CRIF’s information platform."

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    Flaschenpost

    "As a leading online wine store we rely on the automated credit scoring solutions offered by CRIF, which are directly integrated into our sales process. By offering deferred billing to our customers since the end of 2008, we have been able to sharply increase our sales. Today, up to 80% of our sales are carried out through deferred billing. The quality of the data provided is important to us and keeps losses from debtors low. Additionally, CRIF offers flexibility and expert knowledge."